How do I return an item? 

The first thing to do is send an email right away and let's open up a dialog.

IMPORTANT NOTICE: Items in the Refugio Models Section including painted and unpainted resin models and medallions are sold in as-is condition and are not eligible for returns under the policy stated below. Returns will be considered on a case by case basis. If you are not satisfied or feel the listing had errors, please email and we will discuss the best course of action. The Refugio models are from an estate, and we will be reasonable, however cannot be responsible for other artist's finish work. They will be described to the best of our ability. Please ask questions or get clarification before purchasing. Shipping damage will be covered by carrier insurance. All items are shipped insured to US residents.

We accept returns for exchange or refund on all non-Refugio Collection items 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: 

• without showing signs of wear or damage in any way
• within 7 calendar cays of the delivery date (after 7 days returns are allowed at our own discretion)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description

 Original sales receipt must accompany returns.

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. 

Refunds are contingent upon inspection of item(s) once we receive it.

Refunds and exchanges are only available to the original purchaser of the item.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded. 

Customer is responsible for all shipping costs if seller is not at fault.